Speak Clearly: rapid or accented speech can disrupt communication, especially with the elderly or hearing-impaired.
Speak slowly and clearly using proper grammar as well as correct wording and sentence structure.
Treat the patient with respect: tailor communication to the individual’s level of sophistication and ability.
Maintain professionalism: as obvious as this may seem, confrontations amongst residents, interns, nurses or aids should never be displayed to the patient or family member.
Observe patient confidentiality: sensitive information can be overheard!
Learn cultural differences in the medical setting: each culture is unique . You will interface with a diverse patient population
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